Emails To Customers: Exercising Tact
When you’re assisting customers, whether as a tech support worker or a hands-on business owner, it’s important to develop the skill of “phrasing things carefully.” Too many professional relationships have been severed as a result of poorly-worded correspondence (and we don’t mean the kind that a grammar checker can fix), making the ability to communicate in a tactful yet effective manner a mandatory tool in your arsenal.